FAQ
Materials & Care
What materials are used in Simply Yours jewelry?
Our bracelets are handcrafted using high-quality materials including cotton string, letter beads, and glass seed beads. All word and letter beads are carefully selected for durability and a premium finish.
Is your jewelry hypoallergenic?
Yes! We use nickel-free metals to minimize sensitivity. If you have specific allergy concerns, please contact us before ordering.
How do I care for my bracelet?
To keep your jewelry looking its best:
- Remove before swimming, showering, or exercising
- Store in a cool, dry place away from direct sunlight
- Avoid contact with harsh chemicals
Sizing & Fit
All bracelets are fully adjustable and one size fits all
Production & Shipping
How long does it take to make my order?
Each piece is handmade with care. Please allow 3–5 business days for production before your order ships. During peak seasons and holidays, production times may be slightly longer — we'll always keep you updated.
How long does shipping take?
Once your order ships, delivery times are typically:
- Domestic (US): 3–7 business days
- International: 10–21 business days depending on destination
You'll receive a tracking number via email as soon as your order is on its way.
Do you offer expedited shipping?
Yes! Expedited shipping options are available at checkout. If you need your order by a specific date, please contact us before placing your order so we can confirm availability.
Returns & Exchanges
What is your return policy?
We want you to love your Simply Yours jewelry! We accept returns within 30 days of delivery for items in their original, unworn condition. Please review our full Refund Policy for complete details.
Can I return a personalized or custom item?
Because personalized and custom pieces are made specifically for you, they are non-refundable unless there is a defect or error on our part. If there's an issue with your order, please reach out to us — we'll make it right.
How do I start a return?
To initiate a return, please contact us with your order number and reason for return. We'll guide you through the process.
Custom & Personalized Orders
Do you offer personalized jewelry?
Yes! Personalization is at the heart of what we do. Many of our pieces can be customized with names, words, or meaningful phrases. Look for personalization options on individual product pages.
Can I request a completely custom design?
We love bringing your vision to life! For custom design requests, please contact us with your idea and we'll let you know what's possible.
How long do custom orders take?
Custom orders typically require an additional 2–3 business days on top of our standard production time. We'll confirm the timeline with you before we begin.
Still Have Questions?
We're here to help! Send us a message and we'll get back to you as soon as possible.